What's your return policy?
We don't offer returns and exchanges, but if there's something wrong with your order, please let us know by contacting us at [email protected]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we'll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that's the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one, or issue a refund!
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to the Printify facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printify's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Otherwise stated here, Printify's return policy will apply. Read it here.