"create an empathy puzzle on design thinking icludung the following
Says
"I always feel nervous about changing bulbs when the wall or fixture is damp."
"It’s a hassle finding and setting up a ladder just to replace a bulb."
"A small, easy-to-use tool would be so helpful for maintenance."
"I avoid touching bulbs directly, especially when electricity is involved."
Thinks
"How can I change this bulb without risking an electric shock?"
"I hope this task doesn’t take too long; it’s inconvenient."
"I wish I had a way to keep my hands dry and safe while changing the bulb."
"Replacing lighting fixtures should be a simple, safe process."
Does
Searches for an alternative solution if a ladder or stool isn’t available.
Wears gloves or uses a cloth to avoid direct contact with the bulb.
Tries to reach and unscrew the bulb as quickly as possible to reduce exposure.
Plans to change bulbs only when others are around for assistance, showing a lack of confidence in the process.
Feels
Anxious about the possibility of electric shock, especially in damp conditions.
Frustrated by the time and effort required for such a seemingly small task.
Worried about physical strain or the risk of falls from using a ladder or stool.
Relieved by the idea of a tool that could make lighting maintenance safe and easy. "